Schertz began as a railroad stop and grew into a city
Schertz is named for Sebastian Schertz, and the community took shape along the Galveston, Harrisburg and San Antonio Railroad, which arrived in 1876. The post office opened in 1884 under the name Cut Off and was renamed Schertz in 1899. The city was incorporated in 1958 and counted 18,694 residents in 2000. By 2015 that number was 36,244.
That history is background. The age of your own house matters more, and part of the first job on any call is working out what the plumber is dealing with, from the water heater age to the drain layout.
The city also spans three counties, Guadalupe, Bexar and Comal. For a repair call that is a reminder to check your water bill before assuming who serves you. The bill names the utility that handles your meter, and that is the number to call if the problem is on the street side of it.
Emergency dispatch for Schertz runs around the clock from our Cibolo base address. We do not promise an arrival time, but the line is open every night, weekend and holiday, and same-day appointments are offered when available.
What we get called about in a growing city
Where a house was built in the last twenty years, the failures tend to be fittings and appliances rather than whole pipe runs. Supply line connectors under sinks let go, and toilet fill valves fail.
Tank water heaters near the end of their life start to weep at the base. A small leak at the drain valve or a failed relief valve can often be fixed with a water heater repair, while a leaking tank cannot.
In any older home, the pipes behind the walls and under the floor matter more. Cast iron drains were common in mid-century construction and can crack or scale on the inside. That narrows the pipe until a visit for clearing the drain turns into a camera inspection.
We do not have a count of Schertz homes by age, so the fair test is simple. If your house is more than about forty years old and the drains keep slowing, ask for a camera look.
Hidden leaks are the quiet problem in both groups. A water meter that moves when every tap is off, a warm spot on a floor or a bill that jumped for no reason all point to water escaping somewhere you cannot see. Electronic leak detection finds the spot without tearing out a whole room.
| What you see | Common cause | First step |
|---|---|---|
| Water pooling around a tank water heater | Failed drain valve, relief valve or a corroded tank | Turn off the water supply to the heater and call |
| Slow drains in two or more fixtures | Shared branch or main line restriction | Stop using water and call for a cable or jet |
| Meter keeps moving with everything off | A leak in the supply line, slab or yard | Check the meter, then call for leak detection |
| Water on a ceiling or wall | Supply line or drain leak above | Shut off the main and call right away |
ZIP codes we cover in Schertz
Calls from the main Schertz ZIP, 78154, are routed the same way as any other address. That ZIP includes the Schertz Parkway address of City Hall at 1400 Schertz Pkwy, so a call that mentions Schertz Parkway or the City Hall area is easy to place. The Cibolo ZIP, 78108, also appears in our Schertz coverage list.
If you are near the edge of Schertz and Cibolo, give the dispatcher the street and the nearest cross street and they will confirm coverage before sending anyone. If you are unsure which city you live in, your water bill's utility name usually settles it.
Before we arrive: a Schertz emergency checklist
Find the main shutoff
Turn the main water valve clockwise until it stops. If you cannot find it, call and we will help you locate it.
Cut power to wet areas
If water is near outlets, appliances or a breaker panel, turn off power at the panel only if the floor around it is dry.
Move belongings
Lift rugs, boxes and electronics off the floor and open cabinet doors under affected sinks.
Note what you see
Write down which fixtures are affected and when it started so the plumber can start with a plan.
Water where it should not be?
Call the 24/7 line. A licensed plumber is sent to your Schertz address, and you hear the price before work starts.
Other plumbing work in Schertz
The same dispatch also covers a burst pipe, toilets, faucets and water line problems. The City of Cibolo enforces the 2021 International Plumbing Code (IPC) inside Cibolo. For work in Schertz, permit rules vary, so ask the City of Schertz which code and permit rules apply before a repair that opens walls or floors. Neighbors in Selma and Universal City are served by the same line, so a licensed plumber can be sent.
Schertz, TX on the map
Schertz is a neighboring city to Cibolo, and the map shows where it sits, which is why a Cibolo-based dispatch covers it.
Questions about plumbing in Schertz
Yes. The 24/7 line is answered every day, and a licensed plumber is dispatched to Schertz addresses. We do not promise an arrival time, but you hear the price before work starts, including after hours.
We cover 78154, the main Schertz ZIP that includes the City Hall address on Schertz Parkway, and 78108, the Cibolo ZIP that also appears in the Schertz coverage list. If your address is on the edge of town, the dispatcher confirms coverage on the call.
It depends on the address. Schertz spans Guadalupe, Bexar and Comal counties, so check the name on your water bill. That utility handles problems on the street side of the meter, and a plumber handles the house side.
Yes. A leaking tank, a failed relief valve or a unit that will not heat can all be sent out the same day when appointments are available. Our water heater replacement page explains when replacing is the better call.
Often yes. Electronic listening and moisture checks narrow a leak down to a small area before anything is opened. If the leak is under a slab, the plumber explains the options and the price before work starts.